Privacy Policy

1. Scope

This Policy explains how Ross Resolution Partners LLC, operating publicly as Ross Resolution Partners (“Ross Resolution,” “we,” “us,” or “our”), handles information collected through this website, property and transaction inquiries, public-record research, targeted non-SMS outreach, and related communications. It does not govern the independent practices of title companies, attorneys, courts, public agencies, or other third parties.

2. Information we collect

Depending on how you interact with us, we may collect:

• name, organization, role, email address, and phone number;
• property address, county, state, property type, occupancy, and your relationship to the property;
• information about ownership, title issues, estates, liens, taxes, debt, transaction stage, deadlines, and requested outcomes;
• the text of an inquiry and any later communications you choose to send;
• your SMS consent choice, the disclosure version, date and time, source page, and related consent records; and
• limited technical information such as browser user-agent data, request identifiers, and short-lived hashed network identifiers needed to operate and protect the form.

We may also obtain property and interested-party information from lawful public and commercial sources, including county parcel, tax, recorder, probate, court, foreclosure, code, vacancy, obituary, address, identity, and contact-reference data. Those sources may identify a record owner, deceased owner, possible heir or family connection, fiduciary, trustee, occupant, creditor, ownership or conveyance history, delinquency, liens, proceedings, property condition signals, and possible contact details. A source or match is treated as an investigative lead, not a final legal conclusion.

Do not submit Social Security numbers, financial-account numbers, passwords, unredacted identity documents, privileged material, or other sensitive records through a public form.

3. How we use information

We use information to:

• respond to and screen the property or transaction inquiry you initiated;
• review ownership, title, claims, deadlines, transferability, and acquisition fit;
• organize property case files, compare public evidence, identify likely interested parties, prioritize research, and conduct lawful non-SMS outreach;
• request information, schedule conversations, and provide matter updates;
• maintain consent, intake, diligence, and business records;
• secure, troubleshoot, and improve our website and intake process; and
• comply with law and establish, exercise, or defend legal rights.

Submitting information does not create an attorney-client, brokerage, fiduciary, partnership, joint-venture, or other professional relationship.

4. Mobile information and text messaging

If you provide a mobile number, we may collect that number, your SMS consent choice and related records, and the content of messages exchanged with us. We use this information to respond to your inquiry, schedule conversations, request documents or other information, and provide updates about the property or matter you asked us to review. Messages are human-composed, one-to-one communications rather than automated or bulk broadcasts.

We do not use this SMS program for unsolicited acquisition outreach, prospecting texts, purchased text-message leads, or promotional broadcasts. A person must initiate an inquiry and separately opt in on the website before we send inquiry-related texts.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent are excluded from every other sharing category in this Policy and will not be shared with third parties for their own purposes. Service providers may process mobile information solely on our behalf to deliver and support communications. We do not sell mobile information.

SMS consent is optional. You may withdraw it at any time by replying STOP. Reply HELP for assistance or contact us using the details in Section 11. See our SMS Terms for full program terms.

5. How we disclose information

We may disclose information only as reasonably necessary to:

• vendors that host this website, store submissions, support email or telephone communications, or provide security and technical services on our behalf;
• title, closing, legal, estate, tax, lending, diligence, or other professionals when you request or authorize the work, or when necessary to evaluate or carry out a potential transaction;
• courts, agencies, law enforcement, regulators, or other parties when required by law or needed to protect rights and safety; or
• a successor in a merger, financing, reorganization, or sale of business assets, subject to this Policy and applicable law.

Cloudflare provides website hosting, security, inquiry storage, and submission-notification delivery. Google Workspace receives and stores business email. If you expressly opt in to text messages, Dialpad may process message data solely to support those communications.

6. Cookies and analytics

This version of the website does not use advertising trackers or an analytics platform. Essential technical storage may be used by our host to deliver, secure, or operate the website. If we later add analytics or other nonessential tracking, we will update this Policy and provide any notices or choices required by law.

7. Retention

We generally retain inquiries that do not become active matters for 24 months after the last substantive activity. Records connected to a transaction may be retained for seven years after closing or termination. SMS consent, opt-out, and related compliance evidence may be retained for four years after the last message or opt-out. Short-lived form-security and rate-limit records are ordinarily deleted within 30 days. We may keep records longer when required by law, reasonably needed for a dispute or legal hold, or requested by you as part of an active matter.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No system or transmission is completely secure, and we cannot guarantee absolute security. Use the public form only for initial intake; request a suitable channel before sending sensitive documents.

9. Your choices

You may decline to provide optional information, decline SMS consent, unsubscribe from text messages, and ask us to correct or delete information, subject to legal and recordkeeping obligations. We will respond to applicable privacy requests as required by law after taking reasonable steps to verify the request.

10. Updates

We may update this Policy as our services or legal obligations change. The effective date at the top identifies the current version. Material changes will be posted here and communicated when required by law.

11. Contact

Questions and privacy requests may be directed to: